| Browsers | Chrome, Edge, Firefox, Safari 11 or newer (Mac only) |
| Internet Speed | 5Mbps* |
*Our recommendation for optimal performance is an internet connection with a minimum speed of 5Mbps for upload and 5Mbps for download.
Make sure that cookies and JavaScript are enabled in your browser.
| Windows | Intel Core i5 or comparable processor (2015 or newer) with at least 4GB of RAM |
| Mac | OS X "Panther" 10.13 or newer |
Note additional requirements for the Excel Add-in below
You can install the add-in from the Microsoft App Store (for further details see the knowledge article: Installation).
The Excel add-in works with the following versions of Excel:
- Microsoft Office on Windows (connected to a Microsoft 365 subscription)
- Excel Online (Microsoft's free version)
Limited functionality to import data through the Excel add-in is available with Office on Windows Version 1810 (Build 16.0.11001.20074) or higher.
Note, the Excel online version can be used in a supported browser as an alternative if your desktop version of Excel is not compatible.
Check your computer's time is set automatically
To run effectively, your computer's system time must match your time zone. Check your computer's settings to make sure your time is set automatically:
- Windows: How to set your time and time zone (Microsoft Support)
- Mac: If the date or time is wrong on your Mac (Apple Support)
If your computer's time settings are locked, ask your IT team to make these changes.